LiveLink — Shared Case Portal for NSW Certifiers — NSW Building Approval Costs & Requirements
For Principal Certifiers

Stop Chasing Clients
For Documents

LiveLink is a shared case portal that connects you with your clients in real time. See exactly what documents have been uploaded, track OC checklist progress, and correct requirements — all in one place.

LiveLink Case
14 Harbour View Drive — Renovation Class 2 CDC
Document Tracker 8 of 12 covered
Architectural Plans
Structural Engineering
BASIX Certificate
Fire Safety Report Missing
Acoustic Report Missing
Heritage Assessment Not Required
Heritage Assessment — Not Required
Reason: Not heritage-listed or in conservation area per S10.7

Everything You Need to Manage Cases

LiveLink streamlines the CC-to-OC process by giving you and your clients a shared view of what's needed, what's been submitted, and what's outstanding.

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Document Tracker

See exactly which documents your client has uploaded and which are still missing. Progress bar updates in real time as documents are uploaded and AI-classified.

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AI Document Classification

Every upload is automatically analysed by AI. Documents are classified by type, summarised, and matched to requirements — no manual sorting.

Requirement Corrections

As the Principal Certifier, you're the authority. Flag items as not required, add missing requirements, or correct stages — your changes appear instantly.

OC Checklist Parsing

Upload your OC checklist PDF and it's automatically parsed into structured items with completion statuses. Outstanding items are highlighted for your client.

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Shared Case Portal

Your client sees the same document tracker, requirements, and your corrections. No more emailing PDFs back and forth or chasing up missing documents.

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Activity Audit Trail

Every document upload, share, correction, and status change is logged. Full transparency for both sides — no more "I sent that last week" disputes.

How It Works

1

Client Creates Case

Property owner runs an assessment and creates a LiveLink for their property.

2

Links Your Listing

Client selects you as their Principal Certifier. You see the case in your dashboard.

3

Track Progress

Documents are shared, AI-classified, and tracked against requirements. Upload your OC checklist.

4

Correct & Close

Submit corrections, track to completion, close the case when OC is issued.

Simple Pricing

Pay per case. No subscription. No lock-in.

LiveLink Case Portal

For owners, builders, and certifiers

$199 +GST / case
Full compliance assessment
AI-powered document classification
Process tracker (CDC/DA to OC)
Document tracker with gap analysis
Shared portal with all participants
Invite owner, builder, certifier
Full activity audit trail
Get Started

Anyone can create a case. No subscription required.

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